Confidential engagement
Clinical assessment and care coordination systems for community-based elderly care.
Summary
This engagement focused on designing a multi-tenant healthcare assessment platform used by care providers to evaluate frailty, coordinate interventions, and manage follow-ups for elderly patients in community settings.
The platform supports field-based clinical teams while enabling structured oversight at managerial, organizational, and parent-company levels.
The complexity extended beyond medical assessments.
The platform had to manage:
> Multiple user roles with distinct responsibilities
> Highly sensitive patient data and strict access controls
> Field-based workflows performed outside clinical environments
> Standardized assessments alongside flexible care processes
> Multi-organization deployment without data overlap or leakage
At the same time, the system needed to remain intuitive and dependable for nurses operating in real-world conditions.
Naz&Co partnered on UX strategy, information architecture, and system design.
Our responsibilities included:
> Defining a clear, role-based access model across the platform
> Designing nurse-facing workflows for in-home assessments
> Translating complex clinical frameworks into usable interfaces
> Structuring secure data visibility across organizational layers
> Designing dashboards for operational and administrative oversight
> Establishing a scalable UI system suitable for regulated healthcare environments
All design decisions were guided by clinical safety, usability, and long-term scalability..
We designed a role-based healthcare assessment system that supports end-to-end evaluation and care coordination.
Key capabilities included:
> Structured workflows for conducting in-home frailty and cognitive assessments
> Standardized capture of clinical observations and test results
> Aggregation of assessment data for review and follow-up
> Manager dashboards for patient assignment and care coordination
> Organization-level administration with full internal visibility
> Super-admin controls enabling secure oversight across multiple organizations
> Strict permission models to protect sensitive patient data
> A scalable, multi-tenant system architecture
The UX emphasized predictability, clarity, and trust, reducing cognitive load for clinical staff while preserving data integrity.
The final system enabled healthcare teams to move from fragmented assessments to coordinated, data-driven care delivery.
Stakeholders gained:
> Consistent and standardized assessment workflows
> Improved visibility into patient status and follow-up actions
> Better coordination between clinical staff and management
> Secure handling of sensitive healthcare data
> A scalable foundation for expanding care programs across organizations
The platform now serves as a critical operational layer in community-based elderly care delivery.
Due to the nature of this engagement, detailed visuals and proprietary workflows are shared only through private conversations.
If you are building a complex internal or enterprise system and value clarity over surface polish, this type of partnership may be a fit.
Confidential engagement